Frequently Asked Questions

Everything you need to know about your LookerOnline experience.

Are all your products authentic?

Yes, we guarantee 100% authenticity for every item in our collection. We source directly from official manufacturers and authorized distributors to ensure you receive genuine designer fashion.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and several 'Buy Now, Pay Later' options like Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.